Refund Policy

We provide a pre-booked taxi service and we pre allot every booking to a driver in advance, it is for the best experience for our customer. We don’t have a system in which a booking is entirely handled by a computer, we have dedicated controlling staff and customer support center this is done to provide you the best experience as we know every passenger has different needs such as elderly or disabled persons, needing help with luggage or oversized luggage, customers needing child seats etc. Our dedicated controlling staff is well trained, making it sure to full fill all the customer needs.

However when a booking is canceled with short notice it can be very difficult to handle the situation with the driver who suffers and pays for it, due to waste of fuel, time, parking charges, etc.

  • If the booking is cancelled within 60 Minutes of the Journey pick up time then a cancellation fee of £15.00 will be charged, if it is within 60-90 Minutes of the booking pick up time then a cancellation fee of £10.00 will be charged. Reason for this charge: - we have dispatched the driver therefore driver will be on route already, if not having already arrived.
  • There will be no refund if we do not receive any notice from you up until the time of pickup.
  • You can cancel your booking any time except the mentioned time above. Your cancellation will be totally free and we will refund the total amount back to your card which will appear in your bank statement in next 2-5 working days from the requested date of refund.
  • Please note banking fee of £2 will be deducted from the amount of refund.
  • We use Stripe for secure payments Stripe is being used by millions of people around the world, Stripe is the way to pay - trusted and secure.